Your customers, not theirs
When someone orders through your site you know their name, their email, what they ordered and when. That’s a repeat customer you can reach — not a platform account you’re renting.
Web & apps Food Ordering Platform
Take orders under your own name. Keep the money that commission takes.
Your own branded online ordering site — takeaway, collection or table — with card payments going straight to your bank via your own payment provider. No 30% commission, no platform “customer” who never becomes yours. A fair setup, a small monthly and an honest per-order fee.Your own branded ordering site, with payments going straight to your bank. No 30% commission.
Sarum Street Kitchen — a demonstration build running the real system, not a picture of one. Open the demo →
What you get
Money straight to your bank
You use your own payment provider — Stripe, Square, SumUp or similar — and payouts land in your business account on your provider’s normal schedule. No waiting for a platform to settle and no deductions you can’t see on the statement.
Runs on what you already have
Customers order from their phone on the sofa; you take the ticket on a tablet, phone, or a printer that prints each order as it comes in. No new expensive till system required.
Example build for a fictional wood-fired pizzeria — your branding, your menu, your customers.
Honest comparison
On 400 orders a month, you keep roughly £2,500 more.
Same trade both ways: 400 orders a month at £20 each — £8,000 of food either way.
| Route | Fees a month | You keep |
|---|---|---|
| Your own site £40/mo + 30p per online or phone order | £360 | £7,640 |
| Just Eat, delivered by Just Eat 30% + VAT, the rate most takeaways pay | £2,880 | £5,120 |
Our £360 is £160 to us and about £200 to your own card processor — typically 1.5% + 20p a transaction, paid to them, not to us. On a marketplace that processing is already inside the commission. The 30% is Just Eat’s commission when their riders deliver; Uber Eats charges the same, and Deliveroo is quote-only but sits in the same band. If you deliver yourself, Just Eat charges 14% + VAT instead: £1,344 a month on the same orders, still £984 more than your own site. There is no percentage of your takings anywhere in our price.
How you go live
Menu in, orders out — usually inside a week.
The aim is your first online order inside a week. It doesn’t have to be a big project.
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01
Gather the menu
You send the current menu with prices and any options (sizes, extras, sauces). We build every item into the system so ordering is quick and mistakes are hard to make.
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02
Payments and delivery zones
You open (or already have) a merchant account with your payment provider of choice — Stripe, Square and SumUp all take about ten minutes — and we plug it in. If you deliver, we set collection-only or postcode-based delivery zones with per-zone fees or minimums.
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03
Train and go live
One short training session on taking orders — usually a tablet in the kitchen or a printer wired up. We stay in touch through the first week to smooth off anything awkward.
Clear starting prices
A fair setup, then genuinely small ongoing costs.
No hidden processing markup. No lock-in. Cancel with a month’s notice if it isn’t working for you.
Recommended
Standard
£795 setup + £40/mo + 30p/order
The right shape for most single-shop takeaways, cafés and small independents.
- Branded ordering site on your domain
- Full menu build with photos and options
- Uses your own payment provider
- Collection or delivery-zone setup
- Order printer or tablet handover
- One round of staff training
- 30p per online or phone order; counter orders free
- Card fees paid at your provider’s rate
Custom / multi-site
Quoted
Multiple locations, table ordering, integration with an existing till, or a bespoke look.
- Per-site or per-branch setup
- In-restaurant table QR ordering option
- EPOS or accounting integration where feasible
- Plugged into your own till: 30p per online order only
- Custom design work
- Migration from existing platform
- Managed rollout across locations
Card processing goes to your provider, not us: a typical UK Stripe, Square or SumUp rate is around 1.5% + 20p per card transaction and lands directly in your business bank account. We don’t sit in the middle of that, and switching processor later is your decision, not ours.
How you pay: 50% of the £795 setup before work begins, and the balance on completion. The £40/mo and 30p per order start only from the day your ordering site goes live.
Too busy to answer the phone in the rush?
Our AI Receptionist picks up when nobody in the kitchen can. It tells callers your opening hours and delivery area, points them to your ordering site, and takes a name, number and message for anything that needs you. It doesn’t take the food order itself. £100 setup, then from £20/mo.
Same platform, different feel — a more upmarket seasonal-dining example. The design flexes to your positioning, from casual takeaway to fine dining at home.
Good to know
Straight answers.
Can I still take orders over the phone?
Yes. Staff key phone orders into the same order screen, so they print and show alongside the online ones, at 30p each as above. If the phone rings when nobody can answer it, our AI Receptionist can pick up, give your hours and delivery area, point callers to your ordering site and take a message.
Which orders does the 30p fee apply to?
If you take orders through our system, it is 30p for each online or phone order; orders taken in store at the counter are free. If we plug your online orders into your existing till or EPOS instead, it is 30p for each online order only. There is no percentage commission either way.
Can I still be on Just Eat as well?
Yes — a lot of shops keep the platform for discovery of new customers, and push every repeat customer to their own site with a card or a QR sticker on the bag. The commission still costs you, but at least the second order is yours.
What about the delivery driver?
This service builds the ordering side. If you deliver in-house we set up your zones and fees. If you use a third-party delivery firm (Stuart, gophr etc.) we can wire in the handoff on request, or you can dispatch manually.
Which payment providers do you support?
Stripe, Square and SumUp are the three most common for small UK businesses — all three are easy to set up, all three pay out to a normal UK business bank account. If you already have a merchant account somewhere else (a bank’s own gateway, Worldpay, Global Payments etc.) we’ll wire that in instead — it’s your merchant relationship, not ours to change.
Is there a contract?
Rolling monthly. One month’s notice to cancel. The setup fee is a one-off and non-refundable once the site is live.
What if the site is quiet at first?
It usually is — customers need to be told it exists. We include a launch pack: a QR-code sticker for takeaway bags, a “we’re now on our own site” social post, and a first-order discount code you can put out.
Also useful
AI Receptionist
From £20/mo, plus £100 setup
Answers calls when the kitchen is too busy to, and takes messages.
See AI ReceptionistWebsites
From £400
A full website around your ordering pages, with your menu, hours and story.
See websitesLocal SEO & reviews
From £95/mo
We keep your Google Business Profile up to date: hours, photos and replies to reviews.
See Local SEO & reviews
Where we work
Set up and supported remotely, anywhere in the UK
Based in Salisbury — happy to meet if you’re nearby.
Stop paying the platforms
Get your own ordering site live, usually within a week.
Send us your menu and your rough weekly volume. We’ll come back with a clear total and a go-live date.
Get set up
or call 01722 568 062
The Old Fire Station, Salt Lane, Salisbury (visits by appointment) · We reply within one business day · No obligation