My computer is painfully slow
Speed-ups, clean-ups, repairs and moving everything safely to a new machine.
From£35
For your home
Friendly tech help, at home.
Slow laptop? Patchy WiFi? A gadget you can’t get working? We come to your home in and around Salisbury, fix it properly, and explain it in plain English.
From £35 — no call-out charge, and every price agreed before we start.
Request remote supportOften same day, nothing to tidy up
Book a home visitPick a morning or afternoon
Rather talk it through? Call 01722 568 062.
We never call you first. We only connect to your computer during a call you started, and you watch everything we do.
What’s playing up?
Start with the problem, not the technical name.
Tell us what’s annoying you. We’ll work out the rest.
The WiFi doesn’t reach
Dead spots, dropouts and mesh WiFi that works upstairs, outside and everywhere between.
The printer has a mind of its own
Printers, scanners and devices connected properly, without the endless unplug-and-try-again routine.
A new gadget won’t behave
Smart TVs, cameras, doorbells, speakers and thermostats set up so they actually talk to each other.
I’m worried about security
Passwords, backups, family safety and suspicious messages checked and explained in plain English.
Something else?
You don’t need to diagnose it first.
Describe what you can see and what you expected to happen. That’s plenty to get started.
Call 01722 568 062Clear prices
Help in the way that suits you.
Choose remote help for the quickest fix, or a visit when somebody needs to be there in person.
Often the quickest
Remote help
We look at the screen with you.
Ideal for software, email, settings, accounts and problems that don’t need hands on the machine.
- Often available the same day
- You watch everything we do
- Access ends when the session does
From£35/half hour
Request remote helpAt your home
Home visit
We come to you and sort it there.
Best for WiFi, printers, new equipment, cabling and anything that physically lives in the house.
- Morning or afternoon booking
- Local to Salisbury
- Price agreed before we begin
From£70/hr
Book a home visitIf a job is likely to need longer, we’ll say so before carrying on. No mystery line items afterwards.
Why Ashburn Stone
Calm help, from a real local person.
Tech problems can feel ridiculous, stressful or embarrassing. They aren’t. We solve them without making you feel like you should already know the answer.
- 01
You know the price
Published starting prices and a clear word before any extra work.
- 02
We speak human
No jargon, no patronising, and notes you can actually use afterwards.
- 03
You can call us again
No ticket maze or anonymous call centre — just consistent local help.
First aid
A scary pop-up, or a call from “Microsoft”?
Real companies never put a phone number in a warning and ask you to ring it, and they never call out of the blue to fix your computer. If that is happening now:
- Don’t ring the number, and don’t let anyone connect. If someone is on the phone, hang up.
- Close the browser. If it won’t close, hold the power button until the computer switches off. You may lose unsaved work, but it does no other harm.
- Typed a password? Change it from a different device, starting with your email. Typed card or bank details? Ring your bank on the number on the back of your card.
- Ring us on 01722 568 062 and we’ll check the computer is clean.
It happens to careful people every day, so don’t be embarrassed. We will never call you first and ask to connect.
Home Care
Or don’t wait for it to break.
For a computer you rely on, Home Care keeps the basics looked after and gives you somebody familiar to call when something goes wrong.
- Managed anti-virus and updates
- Backup checks
- Remote help under fair use
- Home visits reduced to £55/hr
Local to Salisbury
Help nearby, not from another time zone.
Home visits are available in Salisbury and nearby towns and villages. If you’re not sure whether we cover you, just ask.
- Salisbury
- Amesbury
- Wilton
- Downton
- Alderbury
- Fordingbridge
- Shrewton
- Tidworth
Need a hand?
Tell us what’s not working.
You don’t need the right words. A rough description is enough.